Every Purrsense piece is handcrafted to order by our artisans.

Production usually takes 3–7 business days (up to 10 business days during peak periods).

Estimated delivery:

• United States & Europe: 7–21 business days
• Express Shipping: 5–10 business days

Other destinations are calculated automatically at checkout. Orders placed before 2:00 PM (EET), Monday–Friday, enter production the same day.

Once your order ships, you’ll receive a tracking number by email.

We proudly ship worldwide (excluding Russia and Belarus).

Whether you’re in New York, Paris, Sydney, or Tokyo, your Purrsense piece can be delivered straight to your door.

If shipping is available to your location, you’ll see all available delivery options during checkout.

Shipping costs depend on your destination and the shipping method you choose.

We also offer complimentary standard shipping on qualifying orders:

• United States — free on orders over $250
• Europe — free on orders over $150

For all other destinations, shipping rates are calculated automatically at checkout before payment.

Yes.

As soon as your order leaves our atelier, you’ll receive a shipping confirmation email containing your tracking number and a link to follow your parcel’s journey.

If you can’t find the email, please check your spam or promotions folder before contacting us.

Import duties and taxes vary depending on your country’s regulations.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

If you have any questions before placing your order, our team will be happy to help.

Yes.

You may cancel or modify your order within 48 hours of placing it, provided production has not yet begun.

Since every Purrsense piece is handcrafted specifically for you, changes are no longer possible once production starts.

If you need to make any adjustments, please contact us as soon as possible—we’ll always do our best to help.

While most orders arrive within the estimated delivery time, occasional delays may occur due to customs processing, local postal services, or seasonal shipping volumes.

If your tracking hasn’t updated for several days or your parcel appears delayed, don’t worry—simply contact our Customer Care team.

We’ll investigate the shipment with the carrier and keep you informed until your order safely arrives.

Every product page includes our detailed Size Guide to help you find your perfect fit.

If you’re between sizes or unsure which one to choose, simply contact us before placing your order. Our team will gladly recommend the best size based on your measurements.

For the most personalized fit, we also offer complimentary Custom Size on most designs.

Absolutely—and it’s completely free.

Most of our products offer a Custom Size option. Simply select it on the product page and provide your bust, waist, and hip measurements before checkout.

Each custom piece is handcrafted specifically for your body, ensuring the most flattering and comfortable fit possible.

Because every Purrsense piece is handcrafted to order, we highly recommend checking our Size Guide or choosing Custom Size for the most accurate fit.

If you receive the wrong size, an incorrect item, or a product with a manufacturing defect, please contact us within 14 days of delivery with photos. We’ll gladly arrange an exchange or refund.

Please note that, for hygiene reasons, panties, bodysuits, swimwear bottoms, custom-made pieces, and items discounted by 50% or more are not eligible for return or exchange.

For the most accurate fit, measure yourself while wearing lightweight clothing or underwear using a soft measuring tape.

We recommend taking the following measurements:

• Bust — around the fullest part of your bust
• Waist — around the narrowest part of your waist
• Hips — around the fullest part of your hips

Keep the measuring tape comfortably snug without pulling it too tight.

If you’re unsure about your measurements, simply send them to us before placing your order—we’ll happily help you choose the perfect size.

Yes.

Every leather piece is handcrafted from premium full-grain Italian leather—the highest grade of leather, valued for its durability, natural beauty, and ability to age gracefully.

Unlike synthetic materials, full-grain leather retains its unique texture and character, making every Purrsense piece one of a kind.

We use carefully selected full-grain Italian leather with a thickness ranging from 2.4 to 3.2 mm, depending on the product.

Each piece is finished with premium Italian hardware and hand-painted edges using durable polyurethane edge paint, ensuring exceptional quality and longevity.

Our leather is chosen not only for its luxurious appearance but also for its strength, making every product designed to be enjoyed for years.

Yes—and that’s one of the qualities that makes full-grain leather so special.

Over time, your leather will become softer, develop a rich natural patina, and reflect the way you wear it. These subtle changes are a sign of authentic leather and make every piece uniquely yours.

With proper care, your Purrsense leather accessory will remain beautiful for many years.

To keep your leather looking its best:

• Avoid prolonged exposure to direct sunlight.
• Keep the leather away from excessive moisture.
• Wipe away dust or dirt with a soft, slightly damp cloth.
• Apply a colorless leather conditioner every few months to nourish and protect the leather.
• Store your product in a cool, dry place when not in use.

With simple care, your leather piece will only become more beautiful over time.

Our leather is durable, but like any premium natural leather, it should not be exposed to excessive water.

If your product gets wet, gently blot away the moisture with a soft cloth and allow it to dry naturally at room temperature. Avoid using hair dryers, radiators, or direct sunlight, as excessive heat may dry out the leather.

Regular conditioning will help keep the leather soft, nourished, and looking its best.

Every Purrsense piece is handcrafted using carefully selected premium fabrics sourced from trusted European manufacturers.

Depending on the design, we work with luxurious Italian lace, silk, satin, premium mesh, and high-quality Italian biflex, chosen for their exceptional softness, comfort, and durability.

Our swimwear fabrics are designed to maintain their shape, color, and elasticity, while our lingerie combines delicate aesthetics with everyday comfort.

Yes.

All Purrsense swimsuits are fully lined with a second layer of premium fabric for a smooth, comfortable fit.

The double-layer construction enhances support, improves durability, and helps prevent transparency when wet, allowing you to feel confident wherever you wear it.

Absolutely.

Our swimwear is designed for both swimming and relaxing by the pool or beach. We use premium Italian performance fabrics that are comfortable, supportive, and resistant to chlorine and saltwater with proper care.

To preserve your swimsuit, we recommend rinsing it with fresh water after swimming and allowing it to air dry naturally.

No.

Our swimwear is made using premium-quality fabrics and a full lining to provide confident coverage, even after swimming.

Our lingerie pieces are thoughtfully designed using a combination of opaque and sheer fabrics. Any transparent details are an intentional part of the design and are clearly visible in the product photos.

To help your Purrsense pieces stay beautiful for years to come, we recommend:

• Hand wash in cold water using a mild detergent.
• Do not bleach or use fabric softeners.
• Do not wring or twist the fabric.
• Lay flat or hang to air dry away from direct sunlight.
• Avoid tumble drying and ironing.

With proper care, your lingerie and swimwear will maintain their shape, softness, and color wear after wear.

Not with proper care.

We use premium Italian stretch fabrics that are carefully selected for their ability to retain their shape and elasticity over time. Following our care instructions will help your swimsuit stay beautiful season after season.

Yes.

Every Purrsense design is created to balance beauty and comfort. We carefully select soft, high-quality fabrics and focus on thoughtful construction, so each piece feels as good as it looks.

Yes. Your privacy is important to us.

Every Purrsense order is shipped in a plain, unbranded outer package with no indication of its contents or our brand name. Only you will know what’s inside.

Inside, you’ll find our elegant signature packaging, carefully prepared to make every unboxing feel special.

Every order arrives in our premium signature packaging, making it ready to gift from the moment it arrives.

Whether you’re treating yourself or surprising someone special, no additional gift wrapping is needed.

Absolutely.

You can ship your order directly to the recipient’s address during checkout.

Since every order is packaged discreetly on the outside and beautifully presented on the inside, it’s perfect for gifting. We also never include pricing information inside the package.

No.

The outer shipping package is completely discreet and does not display the Purrsense logo, product details, or any indication of what’s inside.

Your privacy is always our priority.

Yes.

Every item is carefully packed to ensure it arrives safely and in perfect condition.

We use protective packaging materials to help prevent damage during transit while preserving the premium unboxing experience.

We believe receiving your order should feel just as special as wearing it.

Behind the discreet outer packaging, you’ll discover our signature presentation—carefully wrapped, beautifully finished, and designed to make every unboxing feel unforgettable.

It’s our way of turning every delivery into a luxurious experience.

Absolutely.

Your payment is processed through trusted, encrypted payment providers that meet international security standards.

We never store your payment card details, ensuring your personal and payment information remains completely secure.

Your payment is securely processed at the time your order is placed.

Once your purchase is confirmed, you’ll receive an order confirmation email and your handcrafted piece will enter production.

All prices on our website are displayed in USD ($).

If you pay using another currency, your bank or payment provider will automatically convert the amount using their current exchange rate.

Payment may occasionally be declined for reasons such as:

• Incorrect card information
• Insufficient funds
• Security verification by your bank
• Temporary payment provider issues

If your payment wasn’t successful, we recommend trying another payment method or contacting your bank for more information.

If you continue experiencing difficulties, our Customer Care team will be happy to assist you.

Yes.

As soon as your payment is successfully completed, you’ll receive an order confirmation email with all the details of your purchase.

If you don’t see it within a few minutes, please check your spam or promotions folder, or contact us and we’ll be happy to help.

If you have a valid promotional code or gift card, simply enter it during checkout before completing your purchase.

Only one promotional code can be applied per order unless otherwise stated.

Every Purrsense piece is thoughtfully designed and handcrafted in our own atelier in Ukraine.

Our artisans create each order individually using carefully selected premium materials, combining traditional craftsmanship with contemporary design.

We believe exceptional quality takes time.

Instead of mass-producing collections, every Purrsense piece is handcrafted only after your order is placed. This allows us to reduce waste, maintain exceptional quality standards, and give every product the attention it deserves.

Every Purrsense piece is created with intention—from the materials we select to the final stitch.

We combine premium European materials, timeless design, and traditional craftsmanship to create products that are made to be worn, loved, and kept for years.

Rather than producing in large quantities, we focus on creating pieces that feel personal, beautifully made, and uniquely yours.

Every Purrsense piece is handcrafted individually, which means no two products are ever exactly the same.

Natural leather has its own unique grain and texture, while handmade production may result in subtle variations that reflect the authenticity of true craftsmanship. These are not imperfections—they’re part of what makes your piece genuinely one of a kind.

We’re always happy to help.

Whether you need sizing advice, styling recommendations, or assistance with your order, simply reach out to our Customer Care team.

We usually respond within 2–24 hours, every day.

Yes, eligible items may be returned within 14 days of delivery.

Because every custom-sized piece is made exclusively for you, these orders cannot be returned for a refund. However, if the fit isn’t quite right, we’ll gladly arrange an exchange to help you achieve the perfect fit.

For all other eligible products, returned items must be unworn, unused, and in their original condition with all tags and packaging intact.

If you’re unsure whether your order qualifies for a return or exchange, our Customer Care team will be happy to assist you.

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Panties
• Bodysuits
• Swimwear bottoms
• Custom-made or personalized items
• Products purchased with a discount of 50% or more

If you’re unsure whether your item is eligible, feel free to contact us before placing your order.

We sincerely apologize if something isn’t perfect.

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, size, or color, please contact us within 14 days of delivery and include a few photos of the issue.

Our team will review your request as quickly as possible and arrange a replacement, exchange, or refund at no additional cost to you.

We always recommend checking our Size Guide or choosing our complimentary Custom Size option for the most accurate fit.

If your item is eligible for an exchange, our Customer Care team will gladly help you find the best solution.

If you have any doubts before ordering, simply send us your measurements—we’re always happy to help you choose the right size.

Getting started is easy:

1. Contact our Customer Care team within 14 days of delivery.
2. Include your order number and a brief description of the issue.
3. If needed, we’ll ask for a few photos to help us review your request.
4. Once approved, we’ll provide detailed return instructions.

We’ll be with you every step of the way.

Once your returned item has been received and inspected, we’ll process your refund within 5–7 business days.

Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

We’re here to help.

Whether you need assistance choosing the right size, selecting the perfect style, or have questions about materials, shipping, or fit, our Customer Care team is always happy to assist.

Simply contact us before placing your order—we’ll help you shop with confidence.