Shipping Information
Navigating shipping costs and delivery timelines doesn’t have to be complicated — we’ve made it simple for you. Whether you’re ordering from the United States, Europe, the UK, Canada, or Australia, all the important details are clearly outlined below. Explore our complete shipping options by region and enjoy a smooth, reliable delivery experience with every purrsense purchase.
EUROPE
Purrsense proudly delivers across Europe — from iconic fashion capitals to intimate coastal towns and northern landscapes.
We currently ship to the following European countries and territories:
Ukraine, Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Kingdom, Vatican City.
❌ We do not ship to Russia or Belarus.
To view shipping methods and delivery costs available for your country, please follow these steps:
- Add your desired items to the cart
- Proceed to checkout
- Enter your shipping address
- Review available delivery options and select your preferred method
Exact shipping methods, prices, and delivery timeframes are always displayed at checkout.
Estimated delivery time (excluding production time):
- Standard shipping: 7–21 business days
- Express shipping: 5–10 business days
Please note: all Purrsense products are made to order. Production time typically takes 3–10 business days and should be added to the estimated delivery timeframe.
*While production timelines are listed above, we always do our best to complete and ship orders as quickly as possible.
If you need your order by a specific date or require the fastest possible production, please contact us in advance — we’ll be happy to check available options and assist you whenever possible.
- Standard shipping: $18
- Free standard shipping on orders over $150
- Express shipping: $35
- Free express shipping on orders over $400
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
International shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
- Delivery timeframes are estimates and may vary due to customs processing, local courier delays, or peak seasons
- Once an order has been dispatched, shipping fees and customs charges are non-refundable
- If a package is returned due to unpaid customs duties, the customer is responsible for return shipping costs, duties and taxes
Wherever you are in Europe, your Purrsense order is prepared and shipped with the same care, discretion, and precision that define every piece we create — because confidence deserves to arrive beautifully.
NORTH AMERICA
To view shipping methods and delivery costs available for your country, please follow these steps:
- Add your desired items to the cart
- Proceed to checkout
- Enter your shipping address
- Review available delivery options and select your preferred method
Exact shipping methods, prices, and delivery timeframes are always displayed at checkout.
Estimated delivery time (excluding production time):
- Standard shipping: 10–21 business days
- Express shipping: 5–12 business days
Shipping Costs
- Standard shipping: $18
- Free standard shipping on orders over $250
- Express shipping: $50
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Estimated delivery time (excluding production time):
- Standard shipping: 14–30 business days
- Express shipping: 5–12 business days
Shipping Costs
- Standard shipping: $20
- Express shipping: $55
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Estimated delivery time (excluding production time):
- Standard shipping: 14–30 business days
- Express shipping: 5–12 business days
Shipping Costs
- Standard shipping: $20
- Express shipping: $55
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Important for Mexico: When placing an order, customers must provide their taxpayer identification details (RFC or equivalent) as required by Mexican customs regulations. Missing or incorrect tax information may result in customs delays or additional charges.
This shipping option applies to North American countries and territories excluding the United States, Canada, and Mexico.
We currently ship to the following destinations:
Bahamas, Barbados, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominican Republic, El Salvador, Greenland, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Puerto Rico, Saint Barthélemy, Saint Martin, Trinidad and Tobago, Turks and Caicos Islands, U.S. Virgin Islands.
Estimated delivery time (excluding production time):
- Standard shipping: 14–30 business days
- Express shipping: 8–14 business days
Shipping Costs
- Standard shipping: $20
- Express shipping: $55
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Production Time
All Purrsense products are made to order.
Production time typically takes 3–10 business days and should be added to the estimated delivery timeframe.*
*While production timelines are listed above, we always do our best to complete and ship orders as quickly as possible.
If you need your order by a specific date or require the fastest possible production, please contact us in advance — we’ll be happy to check available options and assist you whenever possible.
United States
A 10% import tax is already included in the product price for orders shipped to the USA.
In most cases, customers will not be required to pay additional taxes upon delivery.
However, if local customs authorities impose any additional duties or fees, these charges are the responsibility of the recipient.
Canada & Mexico
International shipments may be subject to customs duties, VAT, or import taxes depending on local regulations.
These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
Delivery Disclaimer
- Delivery timeframes are estimates and may vary due to customs processing, local courier delays, or peak seasons
- Once an order has been dispatched, shipping fees and customs charges are non-refundable
- If a package is returned due to unpaid customs duties or missing tax information, the customer is responsible for return shipping costs, duties, and taxes
Your Purrsense order is prepared and shipped with the same care, discretion, and precision that define every piece we create — because confidence deserves to arrive beautifully.
SOUTH AMERICA
To view shipping methods and delivery costs available for your country, please follow these steps:
- Add your desired items to the cart
- Proceed to checkout
- Enter your shipping address
- Review available delivery options and select your preferred method
Exact shipping methods, prices, and delivery timeframes are always displayed at checkout.
We currently ship to the following South American countries and territories:
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
Estimated delivery time (excluding production time):
- Standard shipping: 14–30 business days
- Express shipping: 8–14 business days
Shipping Costs
- Standard shipping: $20
- Express shipping: $55
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Please note: all Purrsense products are made to order. Production time typically takes 3–10 business days and should be added to the estimated delivery timeframe.
*While production timelines are listed above, we always do our best to complete and ship orders as quickly as possible.
If you need your order by a specific date or require the fastest possible production, please contact us in advance — we’ll be happy to check available options and assist you whenever possible.
International shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
- Delivery timeframes are estimates and may vary due to customs processing, local courier delays, or peak seasons
- Once an order has been dispatched, shipping fees and customs charges are non-refundable
If a package is returned due to unpaid customs duties, the customer is responsible for return shipping costs, duties and taxesWherever you are in South America, your Purrsense order is prepared and shipped with the same care, discretion, and precision that define every piece we create — because confidence deserves to arrive beautifully.
ASIA & MIDDLE EAST & OCEANIA
To view shipping methods and delivery costs available for your country, please follow these steps:
- Add your desired items to the cart
- Proceed to checkout
- Enter your shipping address
- Review available delivery options and select your preferred method
Exact shipping methods, prices, and delivery timeframes are always displayed at checkout.
We currently ship to the following countries and territories:
Asia
China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.
Middle East
Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.
Oceania
Australia, New Zealand.
Estimated delivery time (excluding production time):
- Standard shipping: 14–30 business days
- Express shipping: 8–14 business days
Shipping Costs
- Standard shipping: $20
- Express shipping: $55
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Please note: all Purrsense products are made to order. Production time typically takes 3–10 business days and should be added to the estimated delivery timeframe.
*While production timelines are listed above, we always do our best to complete and ship orders as quickly as possible.
If you need your order by a specific date or require the fastest possible production, please contact us in advance — we’ll be happy to check available options and assist you whenever possible.
International shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
- Delivery timeframes are estimates and may vary due to customs processing, local courier delays, or peak seasons
- Once an order has been dispatched, shipping fees and customs charges are non-refundable
- If a package is returned due to unpaid customs duties, the customer is responsible for return shipping costs, duties and taxes
Your Purrsense order is prepared and shipped with the same care, discretion, and precision that define every piece we create — because confidence deserves to arrive beautifully.
AFRICA
To view shipping methods and delivery costs available for your country, please follow these steps:
- Add your desired items to the cart
- Proceed to checkout
- Enter your shipping address
- Review available delivery options and select your preferred method
Exact shipping methods, prices, and delivery timeframes are always displayed at checkout
Purrsense delivers to most African countries and territories.
Shipping availability, delivery methods, and timelines may vary depending on the destination and local courier services.
Available shipping options will always be displayed at checkout once you enter your shipping address.
Estimated delivery time (excluding production time):
- Standard shipping: 15–35 business days
- Express shipping: 10–15 business days
Shipping Costs
- Standard shipping: $20
- Express shipping: $55
- Free express shipping on orders over $600
Shipping costs may vary depending on destination, package weight, and selected delivery speed.
Please note: all Purrsense products are made to order. Production time typically takes 3–10 business days and should be added to the estimated delivery timeframe.
*While production timelines are listed above, we always do our best to complete and ship orders as quickly as possible.
If you need your order by a specific date or require the fastest possible production, please contact us in advance — we’ll be happy to check available options and assist you whenever possible.
International shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
- Delivery timeframes are estimates and may vary due to customs processing, local courier delays, or peak seasons
- Once an order has been dispatched, shipping fees and customs charges are non-refundable
If a package is returned due to unpaid customs duties, the customer is responsible for return shipping costs, duties and taxesYour Purrsense order is prepared and shipped with the same care, discretion, and precision that define every piece we create — because confidence deserves to arrive beautifully.
Shipping Policy – Additional Information
Order Processing & Production Time
At Purrsense, each piece is handcrafted with precision and care in our atelier in Ukraine.
Order Cut-Off Time
Orders placed before 14:00 (2:00 PM) Eastern European Time (EET), Monday to Friday, will enter production on the same business day.
Orders placed after this time, on weekends, or public holidays will be processed on the next business day.
Order Processing Time
As each item is made by hand, the standard processing time is:
3–7 business days
During high-demand periods, limited collections, or holidays, processing time may extend up to:
10 business days
Once your order is completed and shipped, you will receive a confirmation email with tracking information.
*Business Days
Our business days are Monday through Friday, excluding public holidays.
Shipping Address Format & Required Information
To ensure successful delivery, customers must provide accurate and complete shipping details when placing an order.
Required Information
- Full name (first and last name)
- Full residential address, including apartment or house number
- City, State / Province / Region, and postal / ZIP code
- Country
- Phone number (required for delivery coordination)
- Email address (required for shipping updates and notifications)
Incomplete or incorrect address details may result in delivery delays, additional charges, or returned shipments.
Address Format Example
Full Name:
Maria Johnson
Street Address:
123 Main Street, Apt 45
City / State / ZIP Code:
Los Angeles, CA 90015
Country:
United States
Phone Number:
+1 310 555 1234
Email:
maria.johnson@email.com
Important Notice
Customers are fully responsible for providing correct and complete shipping information at checkout. Purrsense is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address details. If you are unsure how to format your address correctly, please contact us before placing your order — we’ll be happy to assist.
Shipping Methods
To ensure transparency and a smooth delivery experience, we offer two shipping options: Standard Shipping and Express Shipping.
Standard Shipping
Standard shipping is carried out via national postal services in the destination country.
- Delivery is performed door-to-door to the recipient’s address.
- If the recipient is not available, the parcel may be left in the mailbox (where permitted) or redirected to the local post office.
- If the package is not received within the final delivery timeframe, the customer must contact the local postal service with the tracking number to request re-delivery or pickup.
Express Shipping
Express shipping is a priority courier service provided via DHL, FedEx, Nova Global-USPS, and Nova Post-USPS.
- Delivery is performed door-to-door to the recipient’s address.
- Up to three delivery attempts may be made if the courier cannot reach the recipient.
- If delivery is unsuccessful, the parcel will be held at the courier’s local service point.
Order Tracking
Once your order has been shipped, you will receive an email notification with your tracking number.
- Track your order on our website (Info → Order Tracking)
- Use the universal tracking service https://www.17track.net
- Track directly on the carrier’s website (DHL, USPS, UPS, FedEx, Nova Post)
If a Package Is Lost
- Contact us directly to review the shipment.
- Submit a lost package claim with the shipping carrier.
- Wait for the carrier’s investigation (7–30 business days).
Cancellations
Cancellations may be requested within 48 hours of purchase, provided the order has not entered production. Once production has started, cancellations are no longer possible. If the order has already been dispatched, please refer to our Refund Policy.